1. Introduction
SucceedLEARN values your privacy. This Privacy Policy explains how we collect, use, and protect your personal
information when you visit our website, purchase or subscribe to our courses, enrol in training programs, or
interact with our courses.
By using our website or services, you agree to the terms described here.
Contact Permission
We’d love to contact you by email to understand more about what you are looking for in our courses, so we
help you make the best decision. We would also like to keep you informed about any new offers or services.
We’ll always treat your personal details with the utmost care and will never sell them to other companies
for marketing purposes.
2. Information We Collect
a) For Individual Users
- Your name, email address, and a password of your choice (password may not be stored if the user chooses OAuth).Mobile number (if WhatsApp based services are selected)
- System-generated data such as your sign-in and sign-out date and time and IP address. Information related to your learning activities, such as courses viewed, progress, and completion details
b) For Organizational Users
- Your name, email address, and a password of your choice (password may not be stored if the organization chooses SAML2 SSO or OAuth); mobile number (if WhatsApp based services are selected).
- All data collected for individual users, plus additional details like designation, department, employee ID, manager information, and any other data provided by your organization's administrator. These may be optional and can vary depending on your course or subscription needs, especially for assignments, reporting, or certification.
- Password or credential-related information, if S-Phish based services are used and the credential is submitted.
c) For Online Purchasers of eLearning Courses
When you buy or subscribe to our courses directly from our website, we may collect and securely process:
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Your billing name, and payment method details and invoicing address and other details as stored by the payment
service provider.
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Company name, address, GST number and billing name is collected by us to generate invoice.
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We use Stripe and RazorPay as our payment gateways. These gateways collect and process payment data in accordance with their respective privacy policies.
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We do not store or have access to any payment-related data on our systems; these details are handled solely by PCI-DSS compliant payment providers.
d) For Visitors to Our Website and Portals
When you visit our website or any of our learning portals, we collect limited technical and interaction data,
including:
- Your referring link source, browsing behavior, and form submissions. This information helps us analyze site performance, enhance usability, and optimize the learning experience.
3. How We Collect Information
We collect information through:
- Registration and contact forms on our website
- Cookies and analytics tools (for example, Google Analytics)
- Learning management system activity logs
- Communication channels such as email or chat support
4. How We Use Your Information
We use your information only to deliver our services, improve user experience, and meet contractual or legal
obligations.
Your data is used to:
- Track, analyse, and report learning progress.
- Recommend courses based on usage patterns.
- Update or develop new courses and features.
- Manage user accounts and fulfil service agreements.
- Enhance platform performance, security, and reliability.
- For organisational users, enable reporting and insights as required by your organisation.
- Send product updates or marketing communications only if you have opted in to receive them.
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Issue completion reports, certificates, sharable verification links and badges for social media platforms like
LinkedIn, X and Facebook.
We do not sell or use your personal information for unsolicited marketing.
5. Cookies
We use cookies to improve user experience, remember preferences, and analyze site performance.
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Essential Cookies: Enable secure access, login sessions, cart, billing, and payments.
Disabling them may affect core functions.
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Performance Cookies: Help analyze website traffic and usage to improve functionality.
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Preference Cookies: Store personalization settings like language and course display.
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Third-Party Cookies: Tools such as Google Analytics may set cookies to track site usage. We
do not control these cookies. See Google’s policy:
https://policies.google.com/privacy.
You can block cookies through your browser settings, though disabling essential cookies may limit website
functionality.
6. Data Security
SucceedLEARN places the highest importance on safeguarding your personal data. We implement a combination of
technical, organizational, and administrative measures to protect the data we collect against unauthorized
access, disclosure, alteration, or destruction.
a) Security Standards and Certifications
Our information security practices are aligned with internationally recognized standards, including:
- ISO 27001:2022 – Information Security Management System (ISMS)
- SOC 2 Type II – Service Organization Control for Security, Availability, and Confidentiality
These frameworks ensure that our infrastructure, internal controls, and vendor relationships maintain strong
protection for all data processed within our systems.
b) Technical Safeguards
We use multiple layers of technology and encryption to secure user data, including:
- Encryption in transit and at rest using TLS/SSL protocols
- Web application Firewalls to prevent unauthorized access
- Secure authentication mechanisms with role-based access control
- Regular vulnerability assessments and penetration testing
- System monitoring and logging to identify and respond to suspicious activity
All backups are encrypted and stored in secure, access-controlled environments to ensure data availability and
recovery in case of an incident.
c) Organizational Safeguards
We have robust internal procedures and privacy governance frameworks that include:
- Restricted data access based on the principle of least privilege.
- Strict confidentiality obligations for all employees, contractors, and third-party vendors
- Mandatory data protection and cybersecurity training for all personnel.
d) Incident Management and Breach Response
We maintain a documented Incident Response Plan to detect, investigate, and respond promptly to any potential
security breaches. In the event of a confirmed data breach, we will:
- Contain and mitigate the impact immediately
- Notify affected users or organizations without undue delay, as required by applicable law
- Cooperate fully with regulators and clients to ensure compliance and resolution
e) User Responsibility
While we take every reasonable measure to protect your information, data security also depends on your
cooperation. Users are advised to:
- Use strong, unique passwords and update them periodically
- Keep login credentials confidential and avoid sharing accounts
- Sign out after accessing their account on shared or public devices.
f) Continuous Improvement
We regularly review and update our security practices to adapt to new technologies, emerging threats, and
evolving legal requirements. Periodic external audits and assessments are conducted to verify the effectiveness
of our controls and ensure ongoing compliance with ISO 27001 and SOC 2 Type II standards.
7. Third-Party Access and Disclosure
We share limited data only with trusted service providers who help us operate and improve our services. We do
not share data for marketing or advertising purposes.
Examples include:
- Payment processors for secure transactions
- Hosting and cloud providers for platform performance
- Analytics services such as Google Analytics for usage insights
8. Data Retention Policy
SucceedLEARN retains personal data only for as long as necessary to provide services, meet legal or contractual
obligations, and maintain business records. Once no longer needed, data is securely deleted or anonymized in
accordance with our data retention policy, ISO 27001 and SOC 2 Type II standards.
Retention periods:
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Account and learning data: Kept for the duration of your account and deleted within 6 months
of closure.
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Billing and financial records: Retained for up to 7 years for tax and compliance purposes.
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Support communications: Retained for up to 2 years after resolution.
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Analytics data: Retained only in aggregated or anonymized form.
Extended retention may apply when required by law, regulation, or contractual obligations. All disposal is done
securely and documented for audit purposes.
10. International Data Transfers
If you are located outside India, your personal data may be transferred to and processed in India, where our
primary systems and support teams operate. At a Content Creator’s request, data can also be hosted in the
EU or US regions through secure, compliant infrastructure.
We handle all international transfers in accordance with applicable data protection laws and strong contractual
safeguards. For any questions, contact
support@succeedtech.com.
By using our services, you agree to this Privacy Policy and the described data handling practices.
11. Representative
We value your privacy and your rights as a data subject. We have appointed Prighter Group with its local
partners as our privacy representative and your point of contact for the following regions:
- United Kingdom (UK)
- European Union (EU)
You can easily exercise your privacy rights, including data access or erasure requests, via Prighter:
https://app.prighter.com/portal/15932665154
12. User Rights and Controls
You have the following rights regarding your personal data:
- Access: Request a copy of the information we hold about you.
- Rectification: Ask us to correct inaccurate or incomplete details.
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Erasure: Request deletion of your data when it is no longer required or permitted by law.
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Individual User: you can request complete erasure of your personal information from the
Profile section.
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Organisational User: you can request deletion of your information by contacting your
Organizational points of contact. This will be governed by your organisation’s data retention policy.
- Opt-out: Decline marketing or withdraw consent for optional data use.
Requests can be sent to
support@succeedtech.com with “Privacy” as subject line.
13. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal
obligations. When changes are significant, we will notify users through our website or email. Continued use
after an update signifies acceptance of the revised policy.
14. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:
Succeed Technologies Pvt. Ltd.
166, 2nd & 4th Floor, Brigade Millenium Rd, Arekere MICO Layout 2nd stage, 1st Stage, Araka Mico Layout, Arekere, Bengaluru, Karnataka 560076
Email: support@succeedtech.com
Website: https://www.succeedlearn.com
