Social Engineering
Social-engineering attacks exploit trust, urgency, authority and human behaviour to persuade employees to disclose information, transfer funds, provide credentials or take unsafe actions.
Employees learn to recognise different forms of phishing and impersonation across email, SMS, telephone and video, identify common warning signs and apply appropriate verification and reporting steps.
Key areas: Phishing · Smishing · Vishing · Impersonation · Suspicious Requests · Verification · Reporting