PCI DSS Awareness

PCI DSS Awareness Training for Employees & Payment Handlers

Build Employee Awareness. Strengthen Payment Card Data Security.

SucceedLEARN's PCI DSS Awareness Training provides role-relevant learning through two dedicated training modules:

PCI DSS Employee Awareness Training : foundational awareness for employees who need to understand PCI DSS, cardholder data and their responsibilities.

PCI DSS Training for Cashiers & Payment Handlers : practical, role-focused training for employees directly involved in processing or handling card payments.

Together, the modules help organisations deliver PCI DSS security awareness training appropriate to different employee responsibilities.

Course Category: Security Awareness

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PCI DSS Awareness Training for Employees and Payment Handlers

Payment Security Awareness

Why PCI DSS Security Awareness Matters

PCI DSS is designed to help organizations protect payment account data through technical, operational and organizational security requirements.

Technology and security controls are important, but employees also need to understand their responsibilities.

PCI DSS Requirement 12.6 establishes security-awareness education as an ongoing activity and requires a formal awareness programme to make personnel aware of relevant information-security policies, procedures and their role in protecting cardholder data. Current requirements also specifically include awareness of phishing, related attacks and social engineering.

Different employees, however, interact with payment data differently.

A general employee may need to understand what PCI DSS is, what cardholder data is and how it should be protected.

A cashier or payment handler needs more practical awareness of card-present and card-not-present transactions, payment fraud, social engineering and suspicious payment activity.

Two Learning Paths

Two PCI DSS Training Modules. One Awareness Programme.

Choose Training Based on Employee Responsibility

Rather than providing every employee with identical training, organizations can assign learning based on how employees interact with payment information and the cardholder data environment.

PCI DSS Employee Awareness Training

Foundational PCI DSS awareness for employees

This module introduces employees to PCI DSS and helps them understand the importance of protecting cardholder and sensitive authentication data.

Employees learn about:

What PCI DSS is
Who PCI DSS applies to
The history and purpose of PCI DSS
Cardholder Data (CHD)
Sensitive Authentication Data (SAD)
Organisational responsibilities around PCI DSS
PCI DSS goals
PCI DSS requirements and their implementation
PCI data-storage guidelines
Secure and insecure behaviours through interactive activities

Duration: 20 minutes

Best suited for: Employees requiring general PCI DSS and payment-data awareness.

PCI DSS Training for Cashiers & Payment Handlers

Practical payment-security awareness for employees handling card transactions

This module focuses on the responsibilities and risks employees encounter when directly processing or handling customer payments.

Employees learn about:

PCI DSS goals and guidelines
Responsibilities of customer payment handlers
Important PCI DSS definitions
Card-present transactions
Card-not-present transactions
PCI DSS requirements
Social-engineering risks
Phishing
Pretexting
Baiting
Tailgating
Code-10 calls
Payment-security do's and don'ts

Best suited for: Cashiers, payment handlers and employees directly involved in processing card transactions.

Choose the Right Module

Which PCI DSS Training Should Employees Take?

Employee Requirement	PCI DSS Employee Awareness	Cashier & Payment Handler Training
Understand what PCI DSS is	✓	✓
Understand PCI DSS goals	✓	✓
General PCI DSS awareness	✓	✓
Understand Cardholder & Sensitive Authentication Data	✓	—
PCI data-storage awareness	✓	—
Interactive PCI compliance scenarios	✓	—
Card-present transactions	—	✓
Card-not-present transactions	—	✓
Social engineering	—	✓
Phishing	—	✓
Pretexting & baiting	—	✓
Tailgating	—	✓
Code-10 calls	—	✓
Payment-handling do's & don'ts	—	✓

Requirement 12.6 Alignment

How the Training Supports PCI DSS Security Awareness

PCI DSS Requirement 12.6 treats security-awareness education as an ongoing activity. A formal security-awareness programme should help personnel understand relevant information-security policies and procedures and their role in protecting cardholder data.

PCI DSS v4.x also explicitly includes awareness of phishing, related attacks and social engineering within security-awareness training.

SucceedLEARN's two-module approach helps organisations provide awareness appropriate to different employee responsibilities, from foundational PCI DSS knowledge to practical payment-handler security.

How the Course is Built

Designed Based on Practical, Everyday Security Awareness Situations

Learning elements

Interactive eLearning

Structured digital learning designed to make PCI DSS concepts easier for employees to understand.

Role-Relevant Content

Different learning experiences based on whether employees require foundational PCI DSS awareness or practical payment-handler training.

Workplace Scenarios

Examples and activities help employees connect payment-security principles with workplace situations.

Knowledge Checks

Interactive questions reinforce understanding throughout the learning experience.

Assessment

Assess employee understanding after relevant learning activities.

Format & Accessibility

Fully responsive interface across desktop, tablet, and mobile — complete with a learner dashboard, progress tracking, automated reminder prompts, and seamless integration with your existing LMS or HR systems.

Certificate

Upon successful completion, you receive a CPD certificate valid as proof of training.

Curriculum

Course Outline

PCI DSS Employee Awareness Training

Topic	Coverage
Introduction & Objectives
Understanding PCI DSS	What is PCI DSS? · Who does it apply to? · History of PCI DSS
Understanding Payment Data	Cardholder Data · Sensitive Authentication Data
Your Organisation & PCI DSS	Approach to PCI DSS Compliance · Security Check: Violation or No Violation?
PCI DSS Goals & Requirements	PCI DSS Goals · Requirements and How They're Implemented
PCI Data Storage Guidelines	Do's · Examples · Don'ts · Examples

PCI DSS Cashier & Payment Handler Training

Topic	Coverage
PCI DSS Foundations	PCI Council · PCI DSS Goals · Why PCI DSS Guidelines Matter
Customer Payment Handlers	Responsibilities · PCI DSS Definitions
Handling Card Transactions	Card-Present · Card-Not-Present
PCI DSS Requirements
Social Engineering & Payment Security Threats	Phishing · Pretexting · Baiting · Tailgating
Responding to Suspicious Activity	Code-10 Calls
Secure Payment Practices	Do's & Don'ts

Inside the Course

See the PCI DSS Training in Action

Two Learning Experiences Designed Around Different Employee Responsibilities

PCI DSS concepts become easier to understand when employees can see how security requirements relate to their responsibilities.

The Employee Awareness module introduces foundational concepts through explanations, interactive security checks and knowledge activities.

The Cashier & Payment Handler module brings payment security closer to frontline situations through practical content around card transactions, social engineering, suspicious activity and secure payment practices.

PCI DSS Employee Awareness training screenshot 1

Target Audience

Who Should Take PCI DSS Training?

Assign Awareness Based on Employee Responsibilities

PCI DSS Employee Awareness Training

Suitable for employees who require foundational awareness of PCI DSS and payment-data security, including relevant:

Employees working within PCI DSS-scoped environments
Operational teams
Customer-support teams
Administrative employees
Managers and supervisors
Employees who may encounter payment or cardholder information

Cashier & Payment Handler Training

Suitable for employees directly involved in accepting, processing or handling card payments, including:

Cashiers
Retail employees
Front-desk employees
Customer-service representatives processing payments
Telephone payment handlers
Hospitality employees
Payment operations teams
Supervisors responsible for payment-handling teams

Business Value

Why Organisations Choose SucceedLEARN PCI DSS Training

Two Role-Relevant Learning Paths

Provide foundational awareness and more specialised payment-handler training without treating every employee as having identical responsibilities.

Practical Employee Awareness

Translate PCI DSS concepts into learning employees can understand in the context of their work.

Payment-Handler Specific Learning

Addresses card-present and card-not-present transactions, social engineering, Code-10 calls and secure payment-handling practices.

Interactive Learning

Use activities, scenarios and assessments to reinforce important concepts rather than relying exclusively on passive content.

Supports Security Awareness Objectives

Help organisations provide structured awareness as part of their wider PCI DSS security-awareness programme.

Flexible Delivery

Deploy training through the SucceedLEARN environment or applicable SCORM delivery options for organisations using their own LMS.

FAQ's

Frequently Asked Questions

Answers to common questions about SucceedLEARN PCI DSS awareness training for employees and payment handlers.

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What PCI DSS training does SucceedLEARN provide?

SucceedLEARN provides two PCI DSS awareness modules: PCI DSS Employee Awareness Training for foundational employee awareness and PCI DSS Cashier & Payment Handler Training for employees directly involved in processing or handling card payments.

What is the difference between the two PCI DSS modules?

The Employee Awareness module focuses on foundational PCI DSS knowledge, cardholder and sensitive authentication data, PCI DSS requirements and data-storage guidance.

The Cashier & Payment Handler module focuses more specifically on payment handling, card-present and card-not-present transactions, social engineering and suspicious payment activity.

Does every employee need the Cashier & Payment Handler module?

Training should be selected according to employee responsibilities. Employees directly involved in card-payment handling may require the specialised payment-handler module, while other relevant employees may be better suited to foundational PCI DSS awareness.

What does the PCI DSS Employee Awareness module cover?

It covers what PCI DSS is, who it applies to, cardholder and sensitive authentication data, PCI DSS goals and requirements, data-storage guidelines, interactive learning activities and an assessment.

What does the Cashier & Payment Handler module cover?

It covers PCI DSS goals, payment-handler responsibilities, card-present and card-not-present transactions, PCI DSS requirements, phishing and other social-engineering techniques, Code-10 calls, and payment-security do's and don'ts.

Does PCI DSS require security-awareness training?

PCI DSS Requirement 12.6 establishes security-awareness education as an ongoing activity and requires a formal security-awareness programme for personnel.

Does PCI DSS awareness training include phishing and social engineering?

Current PCI DSS requirements specifically include awareness of threats that could affect the cardholder data environment, including phishing, related attacks and social engineering.

Does the training include an assessment?

The Employee Awareness module includes an assessment to check understanding after relevant learning activities.

Can PCI DSS training be delivered through our LMS?

Applicable SucceedLEARN training can be provided through SCORM-based delivery for organisations using their own LMS, subject to the selected deployment model.

Can different PCI DSS modules be assigned to different employee groups?

Yes. The two-module structure allows organizations to align training with employee responsibilities - for example, foundational awareness for relevant employees and specialized training for employees directly handling card payments.

Talk to our team

See the PCI DSS Training in action

Book a short, no-obligation demo and we will walk you through payment scenarios, cardholder-data handling, fraud awareness, Code-10 calls, and how this course fits your compliance programme.

Tell us about your payment operations, workforce size, and LMS requirements. We will get back to you with the next steps for a tailored walkthrough.

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